Diogo Pereira

Diogo Pereira has a solid work experience background, starting as a Busser at Hard Rock Cafe Mallorca in 2012. Diogo then worked as a Marketing and Communication Assistant at VM Poland S.p Z.oo from 2013 to 2014. Diogo further gained experience as an Information Technology Specialist at Korki Designs Lda from 2014 to 2016, where they handled tasks such as Windows migration, SQL Server updates, hardware installation, and program customization.

In 2017, Diogo worked as a Full Stack Developer at Contenta, gaining expertise in development. Diogo later joined Sutherland as a Customer Support Representative in 2018, briefly assisting customers. Diogo also worked as a Technical Support Engineer at Veritas Technologies LLC from 2018 to 2019, providing technical support for various clients and assisting with email archiving and data migration.

Since 2021, Diogo has been working at Veritas Technologies LLC again, first as a Technical Support Engineer, where they resolved complex system-level problems for customers. Currently, they hold the position of Principal Technical Support Engineer, specializing in NetBackup and its associated appliances. In this role, they focus on high-profile customers and excels in diagnosing and resolving intricate technical issues.

In addition to their technical skills, Diogo has experience in leadership and team management. Diogo served as a Netbackup Senior Technical Support Engineer/Team Leader, where they coordinated resources, promoted teamwork, handled technical escalations, and provided technical training.

Overall, Diogo Pereira has demonstrated a progressive career in technical support, development, and leadership roles. Diogo possesses expert proficiency in troubleshooting and resolving technical issues and has gained valuable experience in various industry domains.

Diogo Pereira attended the Escola Secundária António Sérgio from 2015 to 2017, where they completed the High School Equivalence Certificate Program (EFA). Prior to that, they studied at the Colégio Internato dos Carvalhos from 2008 to 2012, specializing in Electronic and Telecommunications. In terms of certifications, Diogo obtained various qualifications in different fields, including the AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in 2023, as well as multiple certifications from EC-Council and Veritas Technologies LLC. Diogo also holds Microsoft certifications in Azure Fundamentals and Azure Administrator Associate, which they obtained in 2020. Additionally, Diogo completed the Sutherland Enterprise Technical Academy in 2018.