Rita Toporowski. Mba

Rita Toporowski, MBA, ICD.D, currently serves as the Chief Service Delivery Officer at VIA Rail Canada, where responsibilities include overseeing operations across Customer Experience, Mechanical Services, Railway Operations, Transportation, and infrastructure, reporting directly to the President and CEO. Previous roles at VIA Rail include Chief Customer Officer and Vice President Customer Experience, focusing on improving ridership through enhanced customer service. Prior to VIA Rail, Rita held the position of Vice President Corporate Planning & Development at The Second Cup Ltd., directing strategic planning and supply chain initiatives. Rita also served as Senior Director of Six Sigma at Air Canada, where leadership in cross-functional teams generated significant financial benefits. Early career achievements include various managerial roles at Air Canada and Air Canada Vacations, as well as partnership at Concordia Business Consultants. Rita holds an MBA in Marketing from Concordia University and a B.Sc. in Psychology from McGill University.