Bilingual Customer Service Representative

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries.  At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services.  We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.

We are a company that specializes in providing financial services for migrants and we are looking for our next bilingual telephone executives for customer service.

Responsabilities

• Type in data provided directly from customers. Data entry.
• Take Inbound and outbound calls in English.
• Handling calls to provide information and resolve any questions, requests, or problems the client might have. NOTE: No sales.

Benefits

• $4,000.00 Mexican pesos net weekly
• Fully paid training.
• Transportation bonus.
• All law benefits, from day one.
• Monthly quality and efficiency bonuses.
• 3 meals a week, fully paid for the company.
• Job stability with permanent employment contract.
• Growth opportunities within the company.
• Excellent location, accessible to all public transportation (Zona Rio Tijuana)

Requirements

• Intermediate to Advanced English
• EXCELLENT customer service skills.
• Flexible Schedule.
• High School Diploma.
• Customer service experience not required, but desirable.
• Basic computer skills/Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers).
• Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, 2 Letters of recommendation (personals and from previous jobs).
• Proof of Covid-19 Vaccination.