Bianca Tabacaru

Customer Centric Manager at vidaXL

Bianca Tabacaru has a diverse background in customer service and communication management. Bianca has worked at vidaXL since September 2015, holding various leadership roles such as Second Line Customer Service Team Leader and Customer Centric Manager. Bianca has also managed international teams and projects, focusing on customer satisfaction and quality improvement. Prior to vidaXL, Bianca worked as a Customer Service Representative at Webhelp Romania. Bianca holds a Bachelor's degree in Foreign Languages and Literatures from the University of Bucharest.

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Timeline

  • Customer Centric Manager

    November, 2023 - present

  • Customer & Agent Communication Manager

    September, 2022

  • Quality & Training Deployment Lead

    July, 2021

  • Second Line Customer Service Team Leader

    April, 2019

  • Customer Service Team Leader - First Line

    December, 2017

  • Senior Customer Service Representative

    March, 2016

  • Customer Service Representative

    September, 2015