Seasonal Customer Success Coordinator

Vimly is currently looking to fill temporary Customer Success Coordinator roles to help support our customers during the Open Enrollment season, our busiest time of year. Temporary positions would help support between the months of September to January ’25.

Job Description 

Ensure delivery of excellent customer service through fast and accurate processing of enrollment, eligibility, billing, communication (phone, email, fax), and coordinating with other departments to resolve inquires. The first point of customer contact for general inquiries. Build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. Provide support as a team effort in special projects on an ongoing basis. 

Job Responsibilities: 

• Increase depth of learning of VIMLY enrollment, eligibility, billing, and technical procedures that are critical to serving our clients.
• Provide general administrative support for team needs.
• Process incoming mailed and electronic applications, verification of eligibility.
• Act as a liaison between clients and their insurance carriers. Quickly resolve eligibility concerns with carriers and providers on behalf of the employers and employees when discrepancies occur.
• Process notifications and other compliance documentation. Ensure all data is in compliance with federally mandated rules and procedures.
• Maintain client records, noting discrepancies as directed.
• Provide general file management per VIMLY standard procedures.
• Assist VIMLY teams outside of your department with their work as directed by your manager or supervisor. This work may fall outside of procedures within your department but are critical to overall continuous office operations.
• Actively participate in learning client needs, taking on more responsibility as directed by the Account Manager.
• Willingness to participate in departmental and company-wide committees, events, and offerings as appropriate.

Qualifications: 

• High school education or equivalent; college education a plus
• 2-5 years customer service experience
• 0-1 years of employee benefits experience (enrollment, eligibility, claims processing, billing)
• Availability to work Monday - Friday between the hours of 8:30am-5pm PST with flexibility to work OT as approved including evenings and weekends

What We Offer

Base hourly wage: $20.00 - $23.00  Actual compensation offered may vary depending upon many factors, including a candidate’s skills, qualifications, experience, and location.

Vimly has contracted Innovative Employee Solutions (IES) as employer of record for temporary employees assigned to work for Vimly. You may be eligible for the following benefits through IES:

• 401(k) Retirement Plan
• Medical, Dental and Vision Coverage
• Voluntary benefits (i.e. Critical Illness, Accident, Hospital Indemnity)
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Commuter Benefits - Transit & Parking
• IES Employee Discount Program
• Sick time based on State or local requirements
• Eligible for same holidays as Vimly employees