Arman Lapira

Arman Lapira has an extensive work experience spanning over several years. Arman has held various roles in different companies.

In 2007, Arman worked as an Operations Manager at WNS Global Services, where they were responsible for determining operational strategies, developing call center systems, and maintaining and improving call center operations.

From 2008 to 2011, Arman worked at Accenture as a Capacity Planning Lead. In this role, they were responsible for managing call center resource planning and scheduling, as well as optimizing efficiency and customer satisfaction.

Arman then joined Convergys as a Resource Planning Management Manager from 2011 to 2012. Here, they managed call center resource planning and scheduling, worked with IT and Telecom staff, and focused on optimizing efficiency and customer satisfaction.

In 2012, Arman became the Managing Director at EALCI - GA, where they directed activities and managed other employees to ensure business goals and objectives were met.

From 2013 to 2015, Arman worked as a Senior Operations Manager at eData Services US, L.L.C. Here, they directed all activities of all departments, managed employees, and ensured business goals and objectives were achieved.

Arman then joined Tech Mahindra in 2015 as a Director of Operations and held this role until 2020.

In 2020, Arman held multiple roles. Arman served as the Vice President Operations at Support Zebra (An FBC Company) from March to August. Arman then became the Director of Operations at Teleperformance from September 2020 to October 2022.

Lastly, Arman is currently the Chief Operating Officer at VINTAZK Outsourcing since October 2020.

Overall, Arman's work experience showcases their strong background in operations management, resource planning, and optimizing call center efficiency and customer satisfaction.

Arman Lapira graduated from Southville International School and Foreign Universities in 2002 with a Bachelor's degree in Computer Science, specializing in Computer Programming. Prior to that, they attended De La Salle University from 1998 to 1999, pursuing a Bachelor's degree in Business Management with a focus on Entrepreneurship. Additionally, Arman has obtained certifications such as Trainer's Methodology PLUS from TESDA: Technical Education and Skills Development Authority in June 2012, and Training Delivery Level 4 from John Clements Consultants, Inc. in February 2012. Arman also holds a Six Sigma Blackbelt certification, though the associated institution, month, and year of obtaining are unknown.