Peter Luff

Peter is the VISION Director responsible for overseeing all delivery programs to ensure that they meet VISION’s promises to its customers. Peter also leads VISION’s largest or most ambitious transformation programs, particularly at FTSE100 companies. Peter approaches his leadership with a combination of focused operational review meetings and CbM coaching. He focuses on companies on how their actions will affect customers and works with teams to find ways to make extraordinary commitments to customers that generate significant improvements in profit.

Two of Peter’s recent clients SSE and RSA have had members of their management teams speak at public events with Peter. Likewise, RSA and Southern Water have produced videos on the happiness of their work with VISION.

Some recent clients are SSE, BNP, Southern Water, and RSA. At RSA, Peter’s engagement drove a 30% increase in gross written premium, an 18% improvement in productivity, and a 3 percentage point improvement in retention while the rate was increasing.