Marsha Crews

Marsha Crews is a seasoned professional with extensive experience in customer enablement and support, currently serving as a Customer Enablement Manager at VitalSource since August 2020. In this role, Marsha is responsible for onboarding and supporting customers through training and troubleshooting. Prior to VitalSource, Marsha worked at Tecan as a Sales Operations Specialist, managing sales data and reports, and at Blackboard as a Client Support Specialist, where product training contributed to a notable reduction in support inquiries. Earlier experience includes serving as an Assistant Store Manager at McDonald's, overseeing operations and new hire orientation. Marsha holds a Master of Arts in Organizational Management from Ashford University and a Bachelor of Arts in English from the University of Virginia.