Kayla Sickmiller

Kayla Sickmiller is an experienced professional with a background in hospitality and customer service. Currently serving as an Executive Assistant at Viviano Flower Shop, Inc. since November 2021, Kayla previously held the position of Customer Service Executive at Booking.com from May 2019 to November 2021. Prior roles include Front Desk Associate at JW Marriott, where responsibilities included managing guest check-ins and resolving complaints, and Student Maintenance Supervisor at Grand Valley State University, assisting Boiler Engineers and supporting student projects. Early experience as Camp Registrar at Camp Ohiyesa YMCA involved customer service and financial aid coordination. Kayla holds a Bachelor's degree in Hospitality Administration/Management from Grand Valley State University and a High School Diploma in Computer Science from Stoney Creek High School.