Steve James

Steve James has over 20 years of work experience in customer service and operational development.

Most recently, they are the Director of Customer Service at VoCoVo, a role they started in September 2021.

Prior to that, Steve worked as a Customer Experience Consultant for two years, from November 2019 to August 2021, while being self-employed.

From 2011 to 2020, Steve held the position of Head of Customer Services at Amazon Book Depository. In this role, they were responsible for designing and delivering customer service operations in multiple locations, handling a high volume of customer contacts through various channels.

Before joining Amazon, Steve served as the Head of Customer Services at VAX from 2010 to 2011, where they oversaw customer service operations.

Steve also has experience in operational development at NHS Direct and was a Customer Services Development Manager at AXA.

Earlier in their career, Steve worked as the Head of Contact Centres at Connect Distribution Services Ltd and as a Client Delivery Manager at Sitel.

Steve started their career at EDF, where they focused on new product development and customer experience analysis.

Throughout their career, Steve has demonstrated expertise in customer service management, operational development, and new product development.

Steve James attended Cauldon College, where they pursued a field of study in Customer Service Management. However, the specific start and end years of their education and whether they obtained a degree are not mentioned.