Erin Towne

Erin Towne has a diverse work experience with a focus on service strategy, operations, and business process analysis. Currently, they hold the position of Sr. Manager, Service Strategy & Operations at Align Technology, where they are responsible for developing and implementing service strategies. Prior to this, Erin worked as a Sr. Business Process Analyst at Align Technology. Erin also worked at Volteo Digital as a Business Process Consultant, specializing in Servicenow implementation. In addition, Erin worked at First American Title as a Functional Analyst, where they played a crucial role in gathering requirements and implementing ITSM modules. Before that, they worked at the University of North Carolina at Chapel Hill as an ITS Walk-In & Chat Manager/Business Engagement Analyst, where they provided project management and support for ServiceNow deployments. Erin also has experience in leadership and management roles, having worked at Clarkson University as the Director of User Services/Second Level Support Representative, and at Fused Solutions as the Director of Contact Center Operations.

Erin Towne obtained a Bachelor's degree in Sociology from the University of North Carolina at Pembroke from 2018 to 2022. Additionally, Erin holds certifications such as the ServiceNow Certified System Administrator from ServiceNow, which was obtained in March 2020, and the Support Center Manager certification from HDI, obtained in January 2019. There is no available information about Erin's education history prior to attending the University of North Carolina at Pembroke.