Operations · Dublin, Ireland · Remote possible
Job Description Are you passionate about the decarbonization of the electric grid? Are you interested in learning about how distributed energy resources play a critical role in the grid of the future? The Dispatch Operations team at Voltus is looking for a part-time Lead who is passionate about delivering MW to the grid during dispatches. These dispatches are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of distributed energy resources in various programs across North America.
In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. This rapidly expanding landscape requires constant scrutinization of our processes, systems, and tools to efficiently deliver on dispatches. You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis.
We are a 24/7 team, and for this role we are looking for candidates in Europe to provide strategic coverage during the North America "night/morning". The role is shift-based and your availability and reliability are critical to succeed in this role; however, this role is remote, which means: no commute! We are looking for candidates who can work 8-hour weekend shifts between the hours of 8am GMT - 5pm GMT on Saturdays and Sundays, provide occasional spot coverage, and participate in 1-2 hours of weekday team meetings.
Primary Responsibilities
Lead our team’s customer communications processes:- Own and improve our customer support framework by ensuring all dispatch-related inquiries receive a timely response from the broader team
Secondary Responsibilities
The spring and summer seasons are focused on dispatch readiness and performance. Additional dispatch events occur throughout the year, but your secondary responsibilities will be predominantly conducted in the fall and winter. Qualities
Open roles at Voltus