Network Operations Team Leader

Before you apply:

• We are unable to offer sponsorship so you must have the right to work within the UK.

*We do not require the services of any recruitment agencies at this time.

About Voneus

We’re proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK. Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city. That includes homes, businesses, and complex outdoor sites.

About the role

We're looking for a dedicated, experienced leader to join our Network Operations Centre as a NOC Team Leader.

As the Team Leader you will take responsibility for the NOC Engineers and their direct line management. You will be responsible for overseeing the daily operations of the network operations team to ensure the optimal performance and reliability of the organisation's network infrastructure. This role involves managing key performance indicators (KPIs), team management, network reporting, and the organisation of daily tasks to meet and exceed operational goals. It is a central role in ensuring the effective day-to-day running of the NOC. 

Within this role, you will:

• Establish clear, measurable KPIs for network performance, uptime, incident response times, and overall team efficiency.

• Regularly provide and analyse KPI data to identify trends, issues, and areas for improvement.

• Implement strategies to improve KPI outcomes, leveraging industry best practices and technological advancements.

• Produce and present detailed reports on network performance, incidents, and team activities to senior management.

• Ensure timely and accurate reporting of network incidents, including root cause analysis and corrective actions taken.

• Maintain an update real-time dashboards to provide stakeholders with up-to-date information on network status and performance metrics.

• Prioritise and delegate daily tasks based on urgency, impact, and strategic importance.

• Develop, implement, and enforce standard operating procedures (SOPs) for network monitoring, maintenance, and incident response.

• Focus on the development of processes and workflow within NOC department.

• Ensure all alerts have been acknowledged and escalated as needed.

• Co-ordinating with Project Managers to ensure work packages are planned and executed within agreed timescales.

• Ensuring the team follow policy, best practice and procedures whilst undertaking work.

• Maintaining incident and problem queues, by keeping them up to date and actioned.

• Create a comprehensive and insightful report on network performance, incidents, and team activities to the Senior Leadership Team (SLT), highlighting key metrics, trends, and areas for improvement.

• Lead, mentor, and develop the network operations team, fostering a culture of collaboration and continuous learning.

• Ensure appropriate staffing levels and skill sets are maintained to meet operational demands, including scheduling and workload distribution.

• Conduct regular performance reviews, providing constructive feedback and setting development goals for team members.

What we are looking for

• Minimum of 5 years of experience in network operations, with at least 2 years in a supervisory or team lead role.

• Relevant certifications / experience of CCNP, ITIL, ISO27001 are preferred.

• Experience working in a technical role within an ISP, Telco, or Managed Services environment.

• Previous experience of leading and coaching a technical team with experience of providing structured feedback.

• Understanding and experience of various network monitoring systems.

• Experience in incident management.

• Experience in managing projects related to network upgrades, migrations, and new implementations.

• Ability to coordinate cross-functional teams and manage multiple priorities simultaneously.

• Ability to cope with changing environment – including adapting to meet emergency business- critical events.

What we offer in return

• 25 days annual leave, plus bank holidays

• Life assurance

• Income protection

• 8% matching on our pension scheme

• Bike to work and electric vehicle schemes

• Health cash plan

• Wellbeing and social initiatives

• Opportunity to sign up to the training events via our Access and Bookboon development portal

• Employee referral scheme and Employee Awards

Equal Opportunities

We are committed to equality and diversity and encourage applications from all backgrounds and communities.

To find out more about your next employer, visit www.voneus.com.

We do not require the services of any recruitment agencies at this time.