Ronald C. Williams II

Ronald C. Williams II is an experienced professional in customer service and management with a strong background in the financial and telecommunications sectors. Currently serving as Contact Center Assistant Manager at VyStar Credit Union since November 2019, Ronald has created processes to enhance operational efficiency and effectively manage member escalations. Prior experience includes roles as Team Lead at Ally Financial Inc., where Ronald provided direction and coaching to staff, and Customer Service Supervisor at Select Portfolio Servicing, overseeing performance management for a team. Ronald also held a Senior Training Manager position at AT&T, specializing in sales training, and earlier roles at Interline Brands and ADT Security Services, focusing on inside sales and account service.