Cory Bonnichsen

Cory Bonnichsen is an experienced customer experience manager with a demonstrated history in leadership roles across multiple organizations. At Grainger, Cory has managed teams of 8-15 senior customer service representatives, focusing on delivering exceptional support, implementing process improvements, and developing talent through coaching and training. Previous roles include contact center management at DHL, where Cory led a team of 12-16 advisors and consistently exceeded performance targets, as well as a decade-long tenure at Capital One, managing fraud operations and driving efforts to mitigate losses. Cory holds an Associate's degree in Mass Communication/Media Studies from the University of South Florida.