Mike Spence

Mike Spence is an experienced professional with over two decades at Grainger, currently serving as Senior Manager of Customer Service Technology, overseeing technology for a large Contact Center Organization. Mike has a proven record in project management, having led initiatives including the development of a Federal Contact Center and eCommerce support enhancements. Previous roles at Grainger include Senior Manager of Contact Centers and Manager of Customer Service, where responsibilities spanned customer information quality and multi-channel support. Additionally, Mike served as a City Council member for La Porte City, Iowa, where leadership in public safety committees was demonstrated. Mike co-owned Spence Tech Solutions, providing web design and marketing services. A graduate of Upper Iowa University, Mike holds a B.S. in Business Administration.