James Woods II

James Woods II has a diverse work experience spanning several companies and roles. James began their career as a Store Manager at Heritage Cleaners Inc from 2007 to 2011, where they managed a high-volume store and handled tasks such as employee scheduling, payroll, and cash flow management.

James then moved on to Acceller, Inc., where they worked as an Operations Analyst from 2011 to 2013. In this role, James communicated with external partners for escalation management and implemented new business processes to reduce turnaround time. James also created process documentation for various aspects of their position. During their time at Acceller, they also held the position of Billing Data Analyst, where they processed and monitored various system integrations and conducted audits to ensure revenue gaps were addressed.

After their tenure at Acceller, Inc., James joined Connect Your Home as a Reconciliation Data Analyst from 2014 to 2016. Here, they completed monthly payment files for multiple providers, utilized pivot tables and Excel formulas to analyze large-scale data, and conducted audits to identify missing revenue gaps.

Following their role at Connect Your Home, James worked at Bright Horizons from 2016 to 2020. James initially held the position of Customer Consultant Specialist, where they handled inbound/outbound calls related to the Back-Up Care Advantage program and educated clients on program policies and procedures. James then transitioned to the role of Contact Center Reporting Specialist, where they managed macros for consultants, handled dashboards, and generated reports using SQL Database. James also served as a Business Intelligence Developer Analyst, utilizing SQL Database and completing coursework for QlikSense data modeling to build and design dashboards for various departments.

Most recently, James worked at Wana Brands in 2020 as a Sales Data Analyst. In this role, they utilized SAP and Tableau to pull daily and weekly reports, built dashboards based on business needs, and identified sales organization KPIs to track via Tableau.

Overall, James Woods II has a strong background in data analysis, reporting, dashboard creation, and process improvement across various industries and companies.

James Woods II attended Chaparral High School from 2005 to 2009. No degree or specific field of study is mentioned.