Jerri Gaither

Jerri Gaither is an experienced ITSM Analyst at Washington University in St. Louis since November 2022, leading the development and implementation of ITSM Practice frameworks, particularly in Asset, Configuration, and Catalog Management. Previously held positions include Supervisor of End User Support at Mallinckrodt Pharmaceuticals, overseeing daily technology support and service management initiatives, IT Service Transition/Tier II Support Supervisor at MiTek USA, and North American IT Service Manager at Abengoa, managing teams and projects related to end user support across multiple locations. Additional experience includes roles at Brown Shoe Company, Anders Minkler & Diehl LLP, and Scottrade, contributing to diverse IT support and management functions. Jerri holds a BSIS degree in Leadership and Management from Washington University in St. Louis.