Valerie E.

Valerie E. is an experienced leader in customer experience and engagement, currently serving as Vice President Customer Experience at Waste Management since December 2019, where Valerie directs a team of over 1700 remote members across 19 North American locations. Prior to this role, Valerie was Vice President of Global Customer Engagement at Subway from October 2016 to December 2019, where responsibilities included developing a multi-channel customer engagement strategy and monitoring key customer metrics. Valerie also held the position of Director of Customer Service at Avis Budget Group from February 2011 to October 2016, providing strategic direction for global customer support operations. Valerie E. holds a Bachelor's degree in Business Management and Economics from Westmar College.