Vasudevan Premkumar

Vasudevan Premkumar has extensive experience in customer support and success roles. Vasudevan started their career in 2009 as a Technical Support Engineer at Sutherland Global Service Limited. Vasudevan then moved to Sitel in 2010 as a Technical Support Specialist. In 2011, they joined CSS Corp as a Product and Process Trainer, Escalation Lead, and Senior Technical Support Engineer. In 2015, they joined Freshworks as a Manager - Customer Support / Success, Lead - Customer Support, Technical Account Manager, and Senior Product Specialist. Most recently, in 2022, they became the Global Head of Customer Support at WATI.

Vasudevan Premkumar obtained a Bachelor's Degree in Electronics and Communications Engineering from VELS University between 2005-2009. In 2021, they received a Certified Lean Six Sigma - Green Belt from Advanced Innovation Group Pro Excellence (AIGPE).