Senior Solution Architect - North America

Who is Wazo?

• Wazo is a software editor of an API-first Unified Communication Platform that provides to its customers (telco operators, service providers, integrators) an all-in-one application suite to support IP telephony, collaboration and customer relationship needs;
• A strong solution that can be deployed in any infrastructure and managed through a cloud administration interface;
• A set of application programming interfaces (APIs) to build new communication services and integrate Wazo into the core of their information systems;
• A native open source platform which provides security and freedom to our customers.

Wazo believes that Unified Communication users should have more control over their communication tools and that businesses should be able to integrate innovative communication features into their business workflows. Wazo’s ambitions is to take a significant part of the UC market that is expected to generate over USD 260 billion of revenues by 2028.

Since launching its solution in Europe in 2018, Wazo has successfully gained a foothold in this very competitive market thanks to its unique positioning and innovative IT approach: Wazo has already attracted more than 100,000 users and more than 100 Telecommunication Companies, Value-Added Resellers and Managed Services Providers. 

Wazo is VC-backed. 

What’s the Role?

As a Senior Solution Architect in North America, you will support customers with tailored technical, product, and architectural guidance, best practices and solutioning such that the customer can quickly and successfully deploy the Wazo platform and leverage the most of it.

In this role, you will support the sales team to determine and drive the technical sales strategy, approach for how to tackle the most challenging customer technical and functional complexities and how Wazo’s overall solution can be incorporated within the Customer’s ecosystem and address the customer business initiatives and issues.

If you are hungry to build a technical career in a fast-paced, high-growth company, results-driven, personable, with a strong interest in technology… then we’d like to meet you!

What You'll Do:

• Participate in deep architectural discussions and design exercises to create reference architectures and solutions built on Wazo platform;
• Helps customers to build their own value proposition on top of Wazo platform;
• Deliver value focused / results-oriented proposals and solutions during the whole Product journey of the client (incl. technical follow-ups);
• Manage deployments during the implementation phase to make sure customer’s satisfaction is at its best;
• Build deep relationships with senior technical individuals;
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning and being able to make customer understand technical issues;
• Help to educate clients on best practices for using Wazo’s platform;
• When necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.);
• Provide valuable feedback to the Product and Support team to continuously improve products and customer experience.

What Skills You'll Need to Succeed?

• Technical skills:

  • A deep knowledge of SIP/webrtc architecture and telecommunication infrastructure
  • Strong technical background in Linux and Asterisk
  • Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes
  • Ability to integrate the unified communication platform with other systems through APIs for enhanced functionality
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
  • Deep understanding of debugging tools and techniques to troubleshoot complex issues in the unified communication software
  • Ability to learn new technology quickly, as well as a strong interest in doing so
  • Hands-on skills to bridge gaps in functional and technical areas / solutions

• Strong experience building relationships with customers

• Ability to thrive in a fast-paced, deadline oriented start-up environment;

• Demonstrated ability to manage multiple projects at a time while paying strict attention to details and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention;

• Excellent time management and prioritizing abilities

• Entrepreneurial mindset

• Strong communication, relationship building, presentation, customer service, listening and writing skills and ability to concisely explain tricky issues and complex solutions

What Professional experience and Education background are Required?

• 8+ years of technical solutions for customers preferably in telecommunications or Unified Communication companies industries. Experience at the following software editors is a real plus: biCom, Sangoma, CoreDial Phone System, Crexendo (ex Netsapiens), RingLogix, LogMeIn GoToConnect, Shoretel

• Demonstrated success in Customer Success, Customer Support or Professional Services function for a product/SaaS company with enterprise customers;

• Both fluent in English and French;

• Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field;

• Ability to travel as needed (incl. abroad)

Why Should You Apply to Wazo?

✅  Our mission is to provide the best open source communication platform to allow anyone to build any communication use cases anywhere

✅  We invest in our employees through career development & opportunities, social events, and competitive benefits

✅  You get to collaborate with and learn from smart and creative people around the globe

✅  Team spirit is not a motto: it is a reality 

To keep our employees happy and motivated, we are always assessing the benefits we offer to ensure we are competitive. Here are some we’d like to highlight:

• Healthcare Insurance and Leave
• Short and Long Term Disability Insurance
• Life and Accidental Death & Dismemberment Insurance
• Retirement Savings Plan
• 4 weeks of vacations & 5 sick leave days
• Virtual onboarding, Hackathon on a global basis! You have the opportunity to interact with our global colleagues
• Fun culture with a big opportunity to make an impact on our growing global team

We welcome everyone to apply to our positions. Wazo is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.