Full-time · Sugar Land, US
About Us
A family-owned company in Sugar Land, Texas, Welker designs and manufactures innovative solutions for the oil and gas industry and beyond. With 65+ years of industry experience, ERP system, 3D CAD software, and on-site manual and computer-aided machines, we are a one-stop-shop for industry-leading products, turnkey solutions, and worldwide service.
If you're looking to make a difference at a dynamic, forward-looking company, Welker might be the right fit for you.
About our Service Manager
Our ideal candidate is a strategic leader with a strong desire to grow our Service Department. We are looking for someone who is eager to learn our products and clients while driving continuous improvement. If you are mechanically inclined and have a passion for customer satisfaction and compliance, this is the position for you.
Responsibilities
Review service calls to ensure successful resolution; approve expense reports for field service jobs
Report on key metrics and communicate their impact on business operations
Evaluate warranty repairs; partner with Engineering and Technical Experts for any identified issues
Oversee service technicians and ensure health and safety compliance per industry standards
Coordinate and participate in technical training programs as needed
These are some of the more frequent tasks you could expect to perform during your workday, but you may be called upon to fulfill other duties as needed.
Key Skills
Communication: You will interact with peers, managers, and industry leaders in a kind and professional manner, because communication is essential for a successful day.
Teamwork: You work well with others as a leader with an attitude of cooperation and achievement, and you are committed to the success of the team as a whole
Work Ethic: You have excellent organizational and follow-through skills with a highly developed sense of urgency and prioritization; ability to handle complex tasks within tight deadline parameters
Attention to detail: You make a conscious effort to focus on quality and safety
Committed to Learning: You are committed to learning our extensive product line, from what these products do to understanding the mechanics of how they work
The Welker team is a diverse and motivated group. These key skills keep our Service department running smoothly.
Qualifications
Does this sound like you? Submit your application, and let’s talk!
This is a full-time position that may need occasional travel. Starting salary is determined by experience, education, and potential. Welker cares for our employees, so we offer competitive benefits, including paid time off, paid holidays, health/dental/vision insurance, 401k, and tuition reimbursement.