Matthew Barnes

Matthew Barnes has a robust background in customer service and operations management, currently serving as the Customer Service Operations Manager at Wesfarmers OneDigital since January 2022, while also functioning as a Customer Operations Specialist at Wesfarmers. Matthew's extensive experience includes leadership roles such as Customer Operations Lead and Account Manager for Qantas from November 2015 to December 2021, and Revenue Manager at Park Hyatt from July 2010 to October 2015. Prior to these roles, Matthew held various positions at Hyatt Hotels Corporation, including Data Services Manager and Marketing Manager - Strategy, and began their career as a Front Office Coordinator at Grand Hyatt Melbourne. Matthew holds an Associate's Degree in Hospitality Administration/Management from William Angliss Institute, earned between 1997 and 2000.