Full-time · England, United Kingdom
About Wessex Internet
Wessex Internet, a dynamic and rapidly expanding Internet Provider in the South West and revolutionising full fibre broadband deployment in rural areas. Committed to delivering lightning-fast broadband to thousands in the countryside, we design, build, and manage our own cutting-edge FTTP network. We are delighted to be expanding our Network to the New Forest, Wiltshire, and South & West Dorset.
Recipient of multiple awards, including Overall Fibre Provider of The Year 2023, Wessex Internet has doubled in size over the last 18 months. Despite our rapid growth, we prioritize maintaining excellent customer service and invest in staff development. Our commitment to creating a great workplace earned us a finalist spot in the 2023 UK Fibre Awards for the Best Company to Work for.
As part of our vision to enhance the broadband experience, we are actively recruiting individuals to join our innovative team. Wessex Internet fosters a collaborative environment where each contribution is valued, providing ample opportunities for personal and professional growth. If you're passionate about transforming the broadband landscape and being part of an award-winning company at the forefront of the industry, Wessex Internet is the place for you! Join us in this exciting time as we continue to shape the future of internet provision.
The Role
Wessex Internet prides itself on delivering excellent customer service and understands that our customers after-sales experience is vital in building a trusting and loyal relationship. Following completion of a full training programme you will be expected to support our customers with a range of queries via email and telephone. Typical queries include billing questions, package amendments, VOIP service sales and 1st line technical support.
Responsibilities
Requirements
You will need to be a confident communicator
The ability to identify opportunities for upselling additional products
Comfortable handling inbound calls
A quick learner with the ability to easily retain information
You are driven by targets and enjoy working hard to achieve them
You work well as part of a team whilst focusing on the task in hand
At least 1 years’ experience within a customer service environment
You can manage a pipeline of existing customers, ensuring SLAs are adhered to in accordance with business objectives
Provide advice to clients to ensure they remain on the most suitable packages to cater for their individual broadband and service needs
You have experience completing customer administration and have competent computer skills
An optimistic and positive approach to your work and any challenges you may face
You see business growth and change as a good thing, and can see the new, exciting opportunities it could lead to
Telecoms experience isn’t essential, but is a big advantage
Benefits
25 Days of annual leave, plus bank holidays
The option to buy or sell an additional 5 days holiday
Enhanced Family Pay
Private Medical Insurance
Life Assurance
Income Protection
Cycle to Work Scheme
Tech Scheme
Opportunities to progress your career - we’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential
Free breakfast – including fruit, snacks, teas & coffees available throughout the day
Regular social events
Free onsite parking
75% discount to Wessex Internet package
Find out what it’s really like to work at Wessex Internet from some of our team by visiting https://www.wessexinternet.com/careers/ and watch our short video https://youtu.be/5U1j7GzB3Cc
Salary: £24,000 - £27,000 per annum, depending on experience
Role Type: Full Time/Permanent
Hours: 40 hours per week (9am - 5:30pm)
Location: Office Based, Blandford Forum
Holiday: 25 days plus bank holidays