Tom Druzynski is the current Service Director at West Herr Automotive Group. Prior to this, they were the Training Manager & Special Projects at the same company from February 2014 to September 2014. From August 2014 to December 2015, Tom was the Service Director at Mercedes-Benz of Rochester. Tom has also served as a Service Manager at both Hoselton Toyota and Hoselton Chevrolet. During their time as Service Manager at Hoselton Chevrolet, Tom oversaw a team of 4 service advisors, 13 technicians, a shuttle driver, warranty administrator, and 2 valets. Tom developed and implemented full written processes for all service procedures and upheld strict CSI standards. Additionally, they created a comprehensive marketing strategy that saw up to 90% growth in retail gross year-over-year.
They are on a team with Stan Kicinski - CFO, Mark Zeisz - Director, Safety & Implementation, and Nate Wintringer - Director, Technology. Their manager is Scott Bieler, President.
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