Jennifer Courtney

Jennifer Courtney has over ten years of professional experience in customer support, customer success, content strategy, and project coordination. Jennifer began their career in 2011 as a Customer Services Representative I at East Bay Municipal Utility District (EBMUD). In 2012, they joined LoopNet as a Content Associate in Client Services. In 2014, they moved to Google as a Content Strategist and Quality Coach for Google Express. After that, they joined Vessel in 2015 as a Customer Support Lead. In 2016, they were promoted to Customer Success Manager and Technical Writing Liaison at Insightly. In 2017, they were hired as the first Customer Support Manager at Gate Labs Inc. In 2019, they moved to Triller as a Customer Support Manager. In 2018, they joined Denali Publishing LLC as Community Manager. Currently, they are the Head of Customer Support at Whimstay.

Jennifer Courtney graduated from San Leandro High School in 2006, ranking in the top 10 percent of their class. Jennifer then attended Mills College, where they earned a Bachelor of Arts in Public Policy with a Journalism Concentration and a Minor in Economics from 2006 to 2010. Since then, they have obtained a number of certifications, including a California Naturalist certification from Grassroots Ecology in 2017, a TESOL 120 Advanced Certificate from TEFL Express in 2014, Copyediting and Professional Proofreading certifications from Media Alliance in 2014, and two Preventing Workplace Harassment certifications from Emtrain. Most recently, they obtained a Design Thinking Approach to Putting the Customer First and Market Research Foundations certifications from LinkedIn in 2022.