Jelena Miloradic

Jelena Miloradic has a diverse work history spanning multiple industries and roles. Jelena most recently worked at Whisk.com as a Customer Success & Operations Manager starting in 2022. Prior to that, they were a Client Experience Specialist at iGMS from October 2021 to February 2022, where they built client relations and provided exceptional customer care via chat, email, phone, and video calls.

Before iGMS, Jelena worked as a Client Support Consultant - Analyst at BlackRock from May 2021 to September 2021. In this role, they assisted and interfaced with both deployed BlackRock clients and their clients, effectively responding to customer requests and resolving issues.

From 2018 to 2021, Jelena worked at NCR Corporation as an FSC. In this role, they proactively planned work order allocations, ensured efficient resource utilization, and acted as the point of contact between remote teams and clients.

Prior to their time at NCR Corporation, Jelena held various positions in different industries. Jelena worked as a Web Journalist at Insider Monkey from October 2017 to June 2018, where they wrote SEO articles in English primarily focusing on science and business topics. Jelena also worked as a PR Manager for a non-governmental organization called CRF, where they organized an international journalist photography festival.

Additionally, Jelena has experience as a Key Account Manager at Fly Fly Travel, where they maintained relationships with existing corporate clients and secured new business partnerships. Jelena also worked as a Brand Manager at Primia Cosmetici, where they focused on product marketing and branding.

Earlier in their career, Jelena worked as a Broadcast Journalist at TV Fruska Gora, producing TV content for an informative program and also worked as a Radio Host at Regional radio Srem.

Throughout their work experience, Jelena has demonstrated strong customer service skills, organizational abilities, and the ability to work effectively in multi-disciplinary teams.

Jelena Miloradic holds a Bachelor's degree in Sociology from the Faculty of Philosophy at the University of Belgrade, Serbia. Jelena obtained this degree but the exact start and end years are not provided. In addition to their formal education, Jelena has obtained several certifications through LinkedIn, including Critical Thinking for Better Judgment and Decision-Making, Managing Your Emotions at Work, Teamwork Foundations, Developing Your Emotional Intelligence, Managing Your Time, and Being an Effective Team Member. The certifications were obtained in 2020, with the specific months stated for some of them.