Engineering · Full-time · Western Cape, South Africa
Moonspin is proud to offer industry leading Customer Support, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.
Purpose of the Role
To ensure continuous risk management and pro-actively anticipate issues to minimize risk exposure in our gaming activities. Identify and investigate potentially fraudulent account activities and set measures in place to mitigate. You will be also involved in analyzing customer behavior.
Responsibilities:
Requirements:
Grade 12 or equivalent.
Experience in working for an international contact centre.
Previous Fraud & Risk experience (advantageous).
Ability to work in a multi-dimensional environment.
Strong analytical and commercial capabilities.
Ability to work within defined procedures and guidelines.
Ability to diagnosis problems and assess alternative solutions.
Ability to demonstrate and work on own initiative.
Flexible to work shift-patterns.
Accuracy and great attention to detail.
Strong communication skills.
Excellent team player.
Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.