Bri Adams

Bri Adams has been working in various customer success roles throughout their career. Bri is currently working as the Director of Customer Success for Windfall since 2023. Previously, from 2019 to 2023, they worked at ChurnZero, starting as a Customer Success Manager, then promoted to Team Lead, Manager of Customer Success (Key, Enterprise), and Manager of Customer Success (Micro SMB, Digital Touch). Bri'sresponsibilities involved ensuring customer success, providing training and advice, resolving customer issues, building relationships, and contributing to product feedback and development. Before ChurnZero, Bri worked as a Customer Success Manager at AcctTwo Shared Services from 2017 to 2019, where they were responsible for creating customer success department and building relationships with customers. Prior to that, they served as a Customer Success Manager at Xola in 2016, where they worked with small to mid-sized businesses in the tourism industry, identifying risks, providing training, and driving growth. Bri also worked as a Product Analyst/Product Manager and Software Implementation Consultant at The Reynolds and Reynolds Company from 2014 to 2016 and as a Provost IT - Tech 1 at Texas A&M University from 2011 to 2014.

Bri Adams earned their Bachelor of Science degree in Sociology from Texas A&M University from 2010 to 2014.