Michelle Francis

Michelle Francis is an experienced IT professional with a robust background in managerial roles across various organizations. Currently serving as IT Helpdesk Manager at Winning Group since November 2021, Michelle leads efforts to enhance customer experience in a multi-faceted retail environment. Prior to this, Michelle was Service Desk Manager at Lagardère Travel Retail, overseeing customer satisfaction for over 200 shops across airports in Australia and New Zealand. Additional experience includes roles at StatePlus, where Michelle held positions as Service Desk Manager/Incident Manager and Technology Services Escalation Lead, contributing to improved service delivery. Previous work at Citigroup, Yancoal Australia Limited, and State Street further solidified Michelle's expertise in desktop support and team management, laying a strong foundation in IT service management.