Operations and Process Management
About
The Operations and Process Management team at Wise is responsible for ensuring the smooth and efficient functioning of the company's global operations. This includes managing service quality, preventing financial crime, handling internal audits, optimizing payroll, improving operational strategies, and implementing continuous improvements across the organization. They play a crucial role in maintaining the integrity and reliability of Wise's money transfer services while continually enhancing processes to meet regulatory standards and customer expectations.
Team members
Ann Udam
Operations Manager
Chingiz Pasha
Workforce Management Team Lead
Gustaf Hederberg
Senior Payroll Manager
Islam Aboulela
Fraud Prevention Team Lead
Kaisa Apsalon
Service Management Support Lea...
Kazuya Fukuyama
Payment Operation Team Lead (a...
Kim Nanna Lehult
Principal Design Operations Ma...
Marc Kwan
Card Fraud Senior Team Lead
Matthew McManus
Fincrime Quality Assurance Pro...
Peter Petocz
Head Of Continuous Improvement
Rafael Gadelha
Fincrime Quality Team Lead
Rohan Basu
Global Head Of Operations
Sandra Horma
Financial Crime Central Operat...
Thresa Mathew
Internal Audit Manager
Ziggy Pragier
Global Head Of Screening Opera...
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