Dawn V.

Dawn V. has a strong background in IT support and management. Dawn is currently working as a Senior IT Support Engineer at Wolfe.com since December 2022. Prior to this, they worked at VITAC from 2021 onwards, where they held various roles including IT Manager and Desktop Support Team Lead. Dawn'sresponsibilities included streamlining repair processes, configuring hardware and software for workstations, and improving efficiency and productivity.

Before VITAC, Dawn worked at Monongahela Valley Hospital, Inc. as a Help Desk Manager from 2016 to 2022. Dawn managed a team of five, resolved software and hardware issues, and contributed troubleshooting articles to increase performance and skills.

Dawn also worked at ANSYS, Inc., where they held multiple positions. Dawn was an IT Project Coordinator from 2015 to 2016, leading the company-wide effort to replace the expense management system. Prior to this, they served as a Senior Help Desk Analyst from 2012 to 2016, supporting a global help desk and resolving 40 requests daily.

Additionally, Dawn worked as a Help Desk Analyst at Pomeroy (ANSYS, Inc.) in 2012 and 2013. Dawn'sresponsibilities included maintaining network security policies, configuring network settings, and overseeing the encryption process.

Overall, Dawn V. has a diverse range of experience in IT support, management, and coordination, with a focus on resolving technical issues and improving operational efficiency.

Dawn V. completed their Bachelor of Science in Computer Based Systems Management from PennWest California between 1998 and 2002. In 2019, they obtained a Certificate in Applied Project Management from Villanova University, with a focus in Project Management. Most recently, in 2020 to 2021, Dawn V. pursued a Cloud Architect Certificate from SimpliLearn. The field of study for this certificate program was not specified.