Growth Assistant (vietnam)

WOO operates a centralised exchange WOO X and a decentralised platform WOOFi, democratising access to top-tier liquidity and exceptional trading execution while keeping costs competitive. Our native token, $WOO offers token holders a unique position to participate, engage, and maximise the benefits of both the DeFi and CeFi ecosystem. Our team of 200 talented employees is located across 12 cities worldwide 🚀

Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities. 

About the opportunity:

We are looking for a Growth Assistant who can join us along this mission and vision. You’ll become an integral part of the Regional Growth team. You will play a crucial role in supporting our growth initiatives in Vietnam. Interested? Keep on reading!

What you’ll be working on:

• Assisting users in completing the Know Your Customer (KYC) process to ensure compliance with regulatory requirements.
• Addressing user inquiries about account verification and guiding them through the documentation process.
• Working with the Growth Ops team to implement and support local marketing campaigns aimed at increasing user engagement and acquisition.
• Monitoring campaign performance and providing feedback to optimize future initiatives.
• Translating and localizing marketing materials, educational content, and platform updates for the Vietnamese audience.
• Ensuring that all localized content is culturally relevant and accurate for the target market.
• Providing prompt and professional assistance to Vietnamese-speaking users via chat, email, and social media.
• Resolving user issues related to transactions, account access, and general platform use.
• Engaging with the Vietnamese crypto community across social media platforms and forums.
• Assisting in managing local community groups (e.g., Telegram, Discord) to build and maintain strong relationships with users.
• Providing feedback from the community to the internal team for product improvements and new feature suggestions.

Why work with us: 

Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi and DeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 💪

About you:

• Fluent in Vietnamese and English (both written and spoken).
• Strong interest and passion for cryptocurrency and blockchain technology. Previous experience in the crypto industry is a major plus.
• Excellent communication and interpersonal skills, with the ability to manage customer interactions professionally.
• Strong analytical and problem-solving skills, with the ability to handle customer issues efficiently.
• Ability to collaborate with cross-functional teams and work independently when needed.
• Comfortable with online tools, crypto exchanges, and community management platforms like Telegram and Discord.

Getting the job

We're actively seeking talented individuals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available.

On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.

Submitting your resume now ensures that you're first in line when new opportunities arise. By doing so, you'll have a head start in the selection process and get a chance to showcase your skills and experience.

Get started on your application here!