Vanessa Lanza

Vanessa Lanza began their work experience in 2016 with an undergraduate internship at Istituto Comprensivo Dante Alighieri. Vanessa then joined Workhuman in 2019 as a Customer Service Agent for French and Italian. In August 2021, they transitioned to the role of Customer Experience QA Coordinator at Workhuman.

Vanessa Lanza pursued their education in a chronological order. First, they attended Liceo Statale Rosina Salvo in Trapani from 2008 to 2013, where they obtained their High School Diploma in Liceo linguistico.

After completing their high school education, they enrolled at Università degli Studi di Palermo, where they attended from 2013 to 2016. During this period, they pursued a Bachelor's degree in Modern Languages and Literatures and Linguistic Mediation, with a focus on Italian as a Second Language.

Following their Bachelor's degree, Vanessa Lanza enrolled at Università degli Studi di Milano, where they studied from 2016 to 2018. During this time, they pursued a Master's degree in Languages and Cultures for International Communication and Cooperation, receiving an Italian Laurea Magistrale.

In addition to their formal education, Vanessa Lanza has also obtained several certifications, primarily from LinkedIn. These certifications include "Communicating with Empathy," "Difficult Conversations: Talking about Race at Work," "Excel Essential Training (Office 365/Microsoft 365)," "Using Humor In Training to Engage Your Audience," "How to Effectively Deliver Criticism," "Mel Robbins on Confidence," "Becoming an Agile Coach," "Communicating with Charisma," "Insights on Software Quality Engineering," "Creating Great First Impressions," "Quality Standards in Customer Service," "Customer Service: Handling Abusive Customers," and "Jodi Glickman on Pitching Yourself." Vanessa has also obtained the DELF B2 certification and the Diplome de Français Professionnel Juridique B2 from CCI France, although the specific details on when and where they obtained these certifications are not provided.