Josephine Kibibi

Josephine Kibibi has a diverse work experience, starting from their most recent position as Head of Customer Success at WorkPay Africa since September 2020. In this role, they implemented changes and automated the client onboarding process, managed the Employer of Record service in multiple African countries, and conducted training sessions for clients and their employees.

Prior to that, Josephine worked as the Head of Customer Service at Litchman Consultants from February 2018 to July 2020. During this time, they oversaw the development of five successful mobile applications, implemented operational policies to improve customer experiences, and wrote a winning proposal for a mobile application development project.

Before joining Litchman Consultants, Josephine served as a Customer Experience Executive at Username Investment Limited from May 2017 to January 2018. Their achievements in this role include developing service procedures and standards, coordinating sales and customer service trainings, and implementing a refund management system.

Josephine also has experience as an Office Administrator at Delights Company Ltd from October 2014 to February 2017, where they expanded the company's customer base, improved the efficiency of the customer service department, and contributed to faster collections through automatic payment reminders. Josephine began their professional career as a Recruitment Agent Trainee at Spire Education in July 2014, where they received intensive training on professional skills and worked as an intermediary between the organization and job seekers.

Overall, Josephine Kibibi's work experience demonstrates their capabilities in customer success, customer service, administration, and recruitment.

Josephine Kibibi has a diverse education history. In 2015-2016, they attended the College of Human Resource Management and obtained a degree in Human Resources Management, specializing in Personnel Administration. From 2011-2014, they attended The Catholic University of Eastern Africa, where they completed a Bachelor of Arts (B.A.) degree in Social Sciences. In 2009-2010, they studied German Language and Literature at the Goethe Institut and obtained a German certificate (B1). Additionally, they have completed several certifications in areas such as customer service, problem-solving, and HR as a business partner through LinkedIn.