Carlene C.

Customer Support Representative at WorkRamp

Carlene C. has worked in a variety of roles since 2001. Carlene began their career as an Accounting Clerk & Assistant Supervisor at Liberty Science Center, where they handled inbound and outbound calls for reservations and ticket sales, as well as basic accounts payable and receivable procedures. In 2006, they moved to AXA as a Case Coordinator, where they were responsible for business to business follow up on outstanding transfers, and submitting requests to resolve transaction errors. In 2012, they joined Rose Brand as a Rental Operations Manager, managing inventory of rental equipment and accurately maintaining detailed tracking spreadsheets. In 2020, they became a Technical Support Engineer at Across International LLC, providing technical support via inbound calls and emails, and video chat. Most recently, in 2021, they joined BlueVine as a Senior Escalations Research Associate, where they conducted deep research and analysis of technical and complex escalated issues, and worked with colleagues and cross-departmental teams to provide complete solutions.

Carlene C. has obtained a Certificate in Computer Programming, Specific Applications from Nucamp Coding Bootcamp in 2022, as well as four additional certifications from LinkedIn and Nucamp Coding Bootcamp between 2021 and 2022. Carlene also holds an Associate of Science in Engineering from Hudson County Community College, which they obtained between 2015 and 2018.

Links

Previous companies

AXA logo
BlueVine logo
Liberty Science Center logo

Timeline

  • Customer Support Representative

    May, 2022 - present

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