Jessica Lindahl

Jessica Lindahl has a diverse work experience spanning over two decades. Jessica currently holds the position of Senior Engagement Manager at WorkStride, a Prepaid Technologies Company, starting in 2020.

Prior to that, from 2018 to 2020, they worked at Vistex as an Escalation Manager, Solution Delivery. In this role, they successfully de-escalated critical customer situations and managed multiple ongoing escalations simultaneously. Jessica also served as a Co-Project Manager on internal projects, managing the project plan, timeline, and stakeholder communication.

Before their time at Vistex, Jessica held various roles at The Certif-A-Gift Company from 2009 to 2018. As Director of Customer Operations & Solutions and National Sales Manager, they played a pivotal role in business development, strategic account management, and incentive program implementation. Jessica also served as the manager of customer advocacy, leading customer relations and customer service departments while managing key accounts.

From 2008 to 2009, Jessica was a Project Manager at MTC Performance, where they were responsible for new client implementations and quality assurance testing for software solutions.

Lastly, at Marketing Innovators from 1999 to 2008, Jessica started as a Customer Care Coordinator and steadily progressed to become a Program Manager. In this role, they were responsible for delivering large and complex incentive programs.

Overall, Jessica has a proven track record in customer escalation management, project management, and building strong customer relationships.

Jessica Lindahl has a Certificate in Project Management from DePaul University. Jessica also has an A.A. degree in Liberal Arts and Sciences/Liberal Studies from Oakton C.C. Additionally, they hold certifications as an Incentive Professional from the Incentive Marketing Association, obtained in July 2015, and as a Certified Associate in Project Management (CAPM) from the Project Management Institute.