Jessica Thompson

Customer Success - Implementation Specialist Team Lead at WorkWave

Jessica Thompson has worked in various roles throughout their career. JESSICA began their professional journey as an Assistant Director of Annual Giving at Eastern Michigan University from 2002 to 2003. JESSICA then worked as a Donor Records Manager at Concordia University from 2003 to 2006. JESSICA joined Thomson Reuters in 2006 as an Associate Account Manager, where they stayed until 2012.

In 2012, Jessica joined ForeSee and held multiple roles. JESSICA started as a Regional Marketing Representative from 2012 to 2014 before transitioning to the role of Business Development II from 2014 to 2016. JESSICA then worked as a Launch Specialist from 2016 to 2017, responsible for assisting clients in implementing ForeSee's services. From 2017 to 2018, they served as an Implementation Consultant before being promoted to Lead Implementation Consultant from 2018 to 2020.

After their time at ForeSee, Jessica worked as an Implementation Consultant at Real Green Systems from 2020 to 2023. Currently, they hold the position of Customer Success - Implementation Specialist Team Lead at WorkWave, starting in 2023.

Overall, Jessica Thompson has extensive experience in customer success, implementation, and account management roles in various industries, including technology and education.

Jessica Thompson earned a Bachelor of Business Administration degree from Eastern Michigan University in 2003. JESSICA later pursued a Masters in Organizational Leadership and Administration from Concordia University Ann Arbor, completing the program in 2005.

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Previous companies

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Timeline

  • Customer Success - Implementation Specialist Team Lead

    March, 2023 - present

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