Giancarlo Rodriguez

Giancarlo Rodriguez is an experienced professional in retention operations and business insights, currently serving as Sr. Manager of Retention Operations at WOW! Internet, Cable & Phone since April 2022. In this role, Giancarlo focuses on customer retention strategies, collaborating with stakeholders to enhance marketing efforts and reduce churn among residential subscribers. Prior to this, Giancarlo held various positions at Houghton Mifflin Harcourt, Yahoo, Comcast, and AT&T Wireless, contributing to sales operations, technical support, and call center management. Giancarlo's educational background includes studies at UCF College of Business and Valencia College.