Joanna Lau

Joanna Lau is an experienced Customer Success Manager currently at Wrike, where responsibilities include partnering with clients to enhance team collaboration through innovative technology. Previous roles include Senior Customer Success Manager at IntelligenceBank, focusing on client retention and portfolio growth, and Customer Success Manager at LSEG, where client relationships with C-level executives were developed, and significant project management was conducted. Joanna also held positions at Thomson Reuters as a Relationship Manager, at Coutts as an Associate overseeing banking products and treasury services, and at Northern Trust as a Corporate Actions Analyst. Earlier career experience includes roles at Royal Bank of Canada and Dexia in valuation analysis and at Russell Investments as an Associate. Joanna holds a degree in Industrial Design from UNSW and a Diploma of Financial Services from Kaplan Business School.