Lara Carles Campuzano

Lara Carles Campuzano is a seasoned professional with extensive experience in customer support and product specialization. Currently serving as a Senior CS Product Specialist at Xapo since January 2019, Lara coordinates and mentors customer service specialists while managing product lifecycle processes and translating client needs into actionable features. Previously, Lara held roles including Customer Support Payments Specialist at MoneyMatrix and Customer Relationship Management Coordinator at Jackpot.com, where responsibilities included resolving customer complaints, developing CRM strategies, and enhancing VIP customer experiences. With a background rooted in customer relations and service excellence, Lara's career includes roles at FIMBank plc, Topaz Hotel, and Engel & Völkers Malta. Lara's educational journey includes studies at the University of Essex Online and IES San Clemente.