Julian DiGiovanni

Julian DiGiovanni has a diverse work experience spanning over a decade. Julian started their career in 2007 at Dish as a Customer Service Representative, where they managed and escalated customer issues. In 2008, they advanced to the role of Support Center Supervisor, supervising and coordinating employees engaged in services, account management, and telephone complaints.

In 2010, Julian became an Executive Resolution Specialist at Dish, managing highly escalated customer issues and analyzing customer service performance to recommend new policies and practices. Julian also served as a Customer Support Trainer/Mentor, planning and delivering training programs for staff level employees.

In 2011, they joined Dish Network DEC as a Training/Mentor, responsible for planning, coordinating, and delivering training programs to meet organizational needs for staff level employees. Julian partnered with management to identify areas for improvement and ensure staff met customer expectations.

In 2012, Julian joined Apple as a Mac Genius, utilizing their expertise to troubleshoot and resolve technical issues for customers. Most recently, in 2022, they started working at Xola as a Technical Support Representative II.

Throughout their career, Julian has consistently demonstrated a commitment to customer satisfaction and has developed skills in training, mentoring, and problem-solving.

Julian DiGiovanni attended Alvin High School from 1996 to 2000, where they completed a general studies program.