Jodi-Ann Jones

Jodi-Ann Jones currently serves as the Quality & Reporting Manager and Recruiting and Training Supervisor at Yeetiq since March 2023, overseeing team management, quality assurance processes, adherence management, coaching, client relations, compliance, and technology utilization in a high-paced environment. Prior to this role, Jodi-Ann held various positions at IBEX from October 2016 to November 2022, including Team Manager, Quality Analyst, and Customer Service Representative, where responsibilities included coaching associates, auditing calls, and data analysis. Earlier experience includes customer service roles at Sutherland, FullGram Solutions Ltd., Xerox, and data entry at The Jamaica National Group.