Rikki John Arim

Rikki John Arim is an experienced professional in technical support and knowledge management, currently serving as a Knowledge Management Specialist and previously as a Technical Support Engineer at Yotpo since August 2020. In this role, Rikki provided technical support to global e-commerce customers and was promoted to support enterprise-level accounts. Prior experience includes leading a fuel marking team at SGS, focusing on compliance and collaboration with stakeholders, and an internship as an engineer at the Philippine National Oil Company, where Rikki assisted with oilfield analysis and data collection. Rikki's early career features roles as a Computer Programmer at Notre Dame of Marbel University, developing secure data management systems, and as an IT Support Technician/Computer Programmer at Dole Philippines, where efficiency improvements were achieved through automation. Rikki holds a Bachelor's degree in Petroleum Engineering from Palawan State University and a Bachelor's degree in Information Technology from Notre Dame of Marbel University.