Healthcare Navigator / Case Manager

Why work with YWCA Seattle King Snohomish?   YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.   We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!

What You'll Do

NOTE: Please know this position will need to work in Everett and Renton (few days of the week)

The SSVF Healthcare Navigator / Case manager will work closely with Homeless and Formerly Homeless Veterans and their Families and is part of the YWCA’s Specialized and Integrated Services Division. The SSVF Healthcare Navigator works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran’s care. The SSVF Health Care Navigator serves as a resource for education and support for Veterans and families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.

In addition to healthcare navigation services, SSVF Healthcare Navigator / Case managers will identify and engage with current and previously homeless families to assist them in obtaining and retaining permanent affordable housing. This will require establishing effective case management relationships with formerly homeless veterans and homeless veteran families, building relationships with property managers and other social service providers in coordination with the SSVF Program Manager I.

This position assists in connecting families to supportive services and healthcare services to help ensure success in permanent housing. This position requires the SSVF Healthcare Navigator/Case Manager to conduct assessments on all veterans enrolled within the program. This requires working with the SSVF team to ensure that they are part of the enrollment process for all clients being brought into the SSVF program. In addition, this position will be expected to respond to crisis situations which could result in loss of permanent housing if not resolved. This position has a caseload of families seeking housing as well as families experiencing difficulty in maintaining housing. 

Responsibilities

• Conduct Healthcare assessments and determine program eligibility upon enrollment into the SSVF program.
• Understand the VA and outside medical healthcare systems.
• Be knowledgeable and build relationships within the medical, mental, rehabilitation, and treatment centers.
• Ensure veterans are reminded of their healthcare appointments.
• Provide referral and connection to supportive services, such as chemical dependency treatment, mental health counseling, domestic violence advocacy, etc.
• Provide outreach to locate, identify, engage and refer homeless and formerly homeless veterans and their families to benefits and services.
• Provide links to housing and housing stability resources.
• Build relationships with landlords/property managers.
• Work in collaboration with other social service providers in the community.
• Assess the strengths and challenges of the client and assist in developing housing stability goals, individual goal plans, and action steps.
• Provide or ensure provision of life skills training and support when needed.
• Conduct home visits to ensure housing stability.
• Accurately and thoroughly document performance of all tasks.
• Meet regularly with SSVF team to help ensure success for the families and the program.
• Carry a caseload between 18-25 of veterans who need housing as well as provide healthcare navigation for all clients enrolled into SSVF.
• Attend meetings with human service providers and other public functions as related to the SSVF program.
• Help with administrative support of the program through regular reporting and record keeping as directed.
• Show demonstrated ability to interact with people of different cultures and promote social justice.

Requirements

• BA in social services or related field and/or a minimum three years’ experience working with low-income individuals and families and or persons with disabilities, with a strong focus on supportive services and healthcare navigation for Veterans.
• Knowledge and experience in providing services to Veterans.
• Experience working with homeless families/individuals and knowledgeable of family dynamics.
• Experience with crises intervention and case management.
• Experience working with persons who have chemical dependency and mental health issues.
• Experience with working multiple healthcare systems including the VA.
• Knowledge of and experience working with persons who have experienced domestic violence.
• Knowledge of housing resources in King County, Landlord/Tenant Laws and Fair Housing Regulations in Seattle and King County. Ability and willingness to work as part of team and independently.
• Ability to perform Data Entry in HMIS database.
• Values diversity and provides culturally competent services.
• Must be able to travel independently throughout King and Snohomish County.
• Core competencies expected: Social Justice Advocacy, collaboration and partnership abilities, problem solving, communication, and customer service skills.

Hours, Rate, and Benefits

• Hourly Rate: $27.00, DOE
• Hours: 40
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans
• At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
• After two years of employment, employees are eligible to participate in the YWCA Retirement Fund

Physical Requirements

• Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community.
• Frequently stands, walks, sits, and climbs in performing duties in the office and in traveling to off-site meetings.
• Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies.
• Frequently lifts and carries up to 5 lbs. of paperwork, files, and training materials, occasionally up to 40 lbs.
• Frequently to occasionally performs close work while updating files, reading program information, and using computer.
• Occasionally kneels, bends, pushes and pulls in obtaining files in drawers
• Occasionally stands for long periods of time while conducting training programs or attending job fairs.