Customer Experience & Support Team
About
The Customer Experience & Support Team at Zappos is dedicated to delivering exceptional service and ensuring customer satisfaction across all interactions. This team manages operations, fosters employee engagement, and develops strategies to enhance customer support, all while analyzing service performance to continuously improve the shopping experience. Their mission is to create lasting relationships with customers by providing personalized support and building loyalty through outstanding service.
Team members
Andre Narcesse
Customer Service Team Manager
Christy Colgan
Operations Manager
Dana Zumbo
Business Development Manager
Frances Marshall
Customer Success Manager
Justin Fitch
Global Operations Manager
Kelsey Walsh
Customer Experience Manager
Maritza Lewis
Employee Engagement Manager
Richard Johnson
Operations Manager
Salvatore Presti
Lead Analyst, Customer Service...
Stephanie Mora
Customer Service Manager
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