Jessica Kim-Gusso

Jessica Kim-Gusso serves as the Chief Customer Officer and COO at FUSION since October 2022, bringing extensive experience in customer success and project management from notable tech companies. Prior roles at Zendesk include Manager of Customer Success for Enterprise & MidMarket and Senior Customer Success Executive, where responsibilities encompassed executive communication, data analysis, and customer loyalty initiatives. Previous experience at Oracle and RightNow (acquired by Oracle) involved driving client success, managing enterprise projects, and exceeding revenue quotas. Earlier in Jessica's career, significant contributions were made at Motorola Solutions in roles such as Project Manager and Support Manager, focusing on CRM applications and technical support. Jessica holds a degree from Springfield College and has a strong foundational education from Baldwin High School.