Lara Damas

Lara Damas is an accomplished Customer Solutions Manager at Zendesk since November 2021, where responsibilities include managing a B2B portfolio of enterprise customers and providing business consulting and project management for global accounts in LATAM and AMER. Previously, Lara held the position of Customer Experience and Operations Manager at WeWork from March 2019 to October 2021, overseeing operations of multiple units, enhancing customer engagement, and achieving significant cost reductions while managing a team. Earlier experiences include roles at The Brain Coworking & Storage, Rappi, and 55Lab LTDA., with a focus on customer experience and operational excellence. Lara began the career as a Sales Assistant at ANIMALE and has developed expertise in social media strategy as a freelance specialist. Educational achievements include an MBA from FGV - Fundação Getulio Vargas and a Bachelor's degree from UniCEUB - Centro Universitário de Brasília.