Adam M.

Adam M. has a wealth of experience in customer support and enablement. From 2005-2007, they worked as a Level 3 Technical Support Representative at Telenetwork. From 2007-2011, they worked at Dell, first as a Technical Support Specialist and then as a Complex Systems Technical Support Specialist. Since 2011, Adam has been with Zenoss, first as a Senior Client Support Engineer, then as a Platinum Support Team Lead, and finally as Manager, Platinum Customer Support. Adam then moved into a role as Sr. Manager, Customer Enablement/Training and Documentation, where they managed all customer training programs and customer-facing documentation. Adam also took responsibility for Community Strategy, executing a strategy to grow the Zenoss Community. During their time in this role, they expanded training offerings by adding 5 classes and modernized training offerings by introducing the first 2 eLearning classes. Adam also actively developed rich-content for new product offerings.

Adam M. attended Austin Community College from 2004 to 2005, studying Business Administration. Adam also holds certifications from CompTIA (A+ and Network+) and Microsoft (MCITP: Server Administrator, MCP, MCTS, and Server+).