Dhruv Shah

Dhruv Shah is a seasoned professional in the payments industry, currently serving as Senior Director of Customer Success at Zeta since July 2021, where the role involves leading offshore implementation and support for issuers in the North America region. Previous positions include Director of Solutions Architecture at Mastercard and Director of Product Management at FIS. Dhruv has an extensive background in product management, having held leadership roles at MasterCard, including Director of Product Management, and at ElectraCard Services Pvt. Ltd. where responsibilities included developing comprehensive payment solutions. Other notable experiences encompass roles at Polaris Software Lab, Adventity BPO FZ LLC, Quinnox Consultancy Services, Worldline by Atos, and HDFC Bank. Dhruv holds a Diploma in Business Management from Prin. L.N. Wellingkar Institute Of Management Development and a Bachelor of Commerce from the University of Mumbai.